Facilities and Operations
We are the point of contact between library staff and Facilities Maintenance, which includes Housekeeping. We also keep in close contact with other building partners, such as Starbucks, CFI, Vending, Card Services, Mail Services and others you may encounter while staffing the desk. If events or maintenance work are taking place within the Libraries we assist with signage preparation and informing PS team members of what to expect.
Preferred Contact from our staff for both: Slack/email
We are the point of contact between library staff and Facilities Maintenance, which includes Housekeeping. We also keep in close contact with other building partners, such as Starbucks, CFI, Vending, Card Services, Mail Services and others you may encounter while staffing the desk. If events or maintenance work are taking place within the Libraries we assist with signage preparation and informing PS team members of what to expect.
Preferred Contact from our staff for both: Slack/email
Music Library
Assist with finding music, music journals, and music research/reference questions, issues/questions related to the circulation of music materials, music software inquiries, music duplication services for special collections materials and for specialized music formats (reel-to-reel, DAT, cassettes, LPs, etc.), Music Library performances and art gallery.
Preferred Contact from our Staff: Within library chat, e-mail, phone
Preferred Contact with Users: e-mail ([email protected]), phone (540-568-6041)
Preferred Contact from our Staff: Within library chat, e-mail, phone
Preferred Contact with Users: e-mail ([email protected]), phone (540-568-6041)
Access and Delivery
- Brian: Anything related to the work of Access & Delivery, especially if you’re not sure which team member to contact directly, I’ll be glad to help!
- Preferred Contact from our staff and users: Email ([email protected])
- Mark: Patron questions about fees, fines, refunds, lost or damaged materials, claims returns, expired account issues, automated notification questions and Alma Fulfillment module questions in general.
- Preferred contact from our staff: Email ([email protected])
- Preferred contact from users: Email ([email protected])
- Travis: All book requests come through the delivery service, so my responsibilities insure that library users can access the materials they need. I help keep the stacks neat and organized. I inform library uses when books are missing.
- Preferred contact from our staff and users: In-person or email ([email protected])
Outreach
Anything regarding book displays, student-related events/activities (De-Stress, Orientation, etc.), student-related orgs (SGA, Student Advisory Board, etc.), or social media if that somehow comes up
Preferred contact from our staff: email or in person
Preferred contact from our users: email ([email protected])
Preferred contact from our staff: email or in person
Preferred contact from our users: email ([email protected])
Makery
Anything conceivably related to the Rose Makerspace or stuff within it: electronics design and repair; computer programming; 3D design, scanning, and printing; textile arts like sewing and knitting; printmaking; virtual reality; audio/video production. Essentially, anything where's someone's trying to make something.
Preferred contact with our staff and users: In order from most preferred to least: In-person, email, Teams, phone
Preferred contact with our staff and users: In order from most preferred to least: In-person, email, Teams, phone
Desktop Support
We manage the public computing lab. Any Libraries-owned computer & printer issues.
Preferred contact with our staff:
The best way to contact us is via the IT Service Portal (staff are the ones who can submit a ticket directly to the portal; student employees can email [email protected] to submit a ticket directly to us). It's also always okay to call an employee's phone number directly if something is time-sensitive.
Direct User Referrals not preferred
Preferred contact with our staff:
The best way to contact us is via the IT Service Portal (staff are the ones who can submit a ticket directly to the portal; student employees can email [email protected] to submit a ticket directly to us). It's also always okay to call an employee's phone number directly if something is time-sensitive.
Direct User Referrals not preferred
InterLibrary Loan
ILL user issues_ Renewals, overdue messages & options, patron notified however LIS staff cannot locate materials, questions concerning expected receipt of materials, any questions about what to include on the request form(s).
Course Reserves_please refer any faculty questions specific to placing materials on reserve to us if the yellow notes placed at service desks doesn't answer their concern.
Preferred contact with our staff: Email. ILL = [email protected] / Course Reserves = [email protected]
Preferred contact with users: Email
Course Reserves_please refer any faculty questions specific to placing materials on reserve to us if the yellow notes placed at service desks doesn't answer their concern.
Preferred contact with our staff: Email. ILL = [email protected] / Course Reserves = [email protected]
Preferred contact with users: Email
Research and Education Services
Any users with intermediate and advanced research questions; collections requests
Preferred contact with our staff: Communicate directly with liaisons through email or Teams.
Preferred contact with users: chat, email, and virtual consultations (WebEx, Zoom, Teams). This year, we are not offering walk-in consultation services. Users will need to book appointments in advance. If there is a walk-in user who needs intermediate or advanced research help, best options are to either bring in the liaison librarian staffing chat or convert chat to an email ticket for follow up.
Preferred contact with our staff: Communicate directly with liaisons through email or Teams.
Preferred contact with users: chat, email, and virtual consultations (WebEx, Zoom, Teams). This year, we are not offering walk-in consultation services. Users will need to book appointments in advance. If there is a walk-in user who needs intermediate or advanced research help, best options are to either bring in the liaison librarian staffing chat or convert chat to an email ticket for follow up.